Hasnain says:

Even in 2024, people not baking in rollback safety into their releases..

“Before long, the buggy new app had become as pleasant as a termite infestation. There were so many complaints from disappointed customers that executives seriously considered just going back to the old app. But they couldn’t. After rigorous testing, they determined the previous version of the app was no longer compatible with the rest of its software.

All of these problems were compounded by a lack of communication. It took until July for the then-CEO, Patrick Spence, to apologize. Even when Spence detailed his plans for repairing the app, he cautioned that it would take more time. And today, it’s still not entirely fixed.”

Posted on 2025-01-19T07:11:38+0000