Shipt’s Pay Algorithm Squeezed Gig Workers. They Fought Back
When their pay suddenly dropped, delivery drivers audited their employer
Hasnain says:
“During the COVID-19 pandemic, when millions of professionals suddenly began working from home, some employers rolled out software that captured screenshots of their employees’ computers and algorithmically scored their productivity. It’s easy to imagine how the current boom in generative AI could build on these foundations: For example, large language models could digest every email and Slack message written by employees to provide managers with summaries of workers’ productivity, work habits, and emotions. These types of technologies not only pose harm to people’s dignity, autonomy, and job satisfaction, they also create information asymmetry that limits people’s ability to challenge or negotiate the terms of their work.
We can’t let it come to that. The battles that gig workers are fighting are the leading front in the larger war for workplace rights, which will affect all of us. The time to define the terms of our relationship with algorithms is right now.”
Posted on 2024-07-07T02:33:16+0000