Air Canada must honor refund policy invented by airline’s chatbot
Air Canada appears to have quietly killed its costly chatbot support.
Hasnain says:
Amazing.
“According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot's misleading information because Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions," a court order said.”
Posted on 2024-02-17T05:00:42+0000