Hasnain says:

How is this not illegal?

“The leaked documents show what customer service reps are being trained to tell users. Instead of saying the price is going up, reps will say, "We are not raising the price of any of our plans; we are moving you to a newer plan with more benefits at a different cost." That's the talking point customer service reps are supposed to use if a customer mentions that they saw commercials "about how T-Mobile won't raise the price of my plan."

Customers will be switched to a newer plan if they're on any of the following packages offered in previous years: Simple Choice/Select Choice, Magenta, Magenta 55, ONE Plan, and Simple Choice Business.”

Posted on 2023-10-13T04:11:43+0000