Hasnain says:

The more I read about this Atlassian outage the more disappointed I get.

Surprised their stock hasn’t tanked yet. (Disclaimer: I just put in a sell order for all my holdings, which I should have done earlier).

“What I found disappointing in this handling was the radio silence for days, coupled with how zero Atlassian executives took ownership of the incident in public. The company has two CEOs and a CTO, and none of them communicated anything externally until day 9 of the outage.

Why?

One of Atlassian’s company values is Don’t #@!% the customer. Why was this ignored? How did leadership ignore this value for 9 days and why did they do it?

What does this type of passive behavior from executives imply about the culture at the company? Why should a customer put its trust in Atlassian when its leadership doesn’t acknowledge when something goes very wrong for hundreds of its customers and tens, or hundreds of thousands of its users at those companies?”

Posted on 2022-04-14T01:08:28+0000