Over half of restaurant workers say they've been abused by customers or managers — and many are planning to flee the industry because of it
Restaurants are in crisis as workers continue to quit at record rates, forcing dining room closures and fewer hours.
Hasnain says:
“Workers gave clear reasons for leaving the industry. Well over half of workers, 62%, reported receiving emotional abuse and disrespect from customers, and 49% reported abuse from managers, according to the Black Box Intelligence survey. Of workers surveyed, 15% left the restaurant industry in the last year, and another 33% said that they hope to.”
Posted on 2021-10-09T21:32:50+0000