How Uber's Hard-Charging Corporate Culture Left Employees Drained
After a highly publicized corporate meltdown this spring, Uber is working to repair a culture that employees and observers say is aggressive, cutthroat, and demanding. But years of putting out fires 2
Hasnain says:
A great piece on a cut-throat corporate culture.
The following bit really made me grateful for the blameless SEV review process we have at FB:
"In May 2015, an on-call engineer failed to respond to alerts about an issue with a master database. As a result, Uber suffered a service outage that affected operations teams worldwide: Drivers signing up to drive couldn’t be onboarded to Uber’s platform, and employees couldn’t respond to rider requests for help.
At the time, Uber had recently reached a valuation of $50 billion. Stakes were high, and CTO Thuan Pham used a companywide email to let staff know the cost of a mistake like that."
"“We try to have a blameless postmortem,” said one engineer. “That email from Thuan [...] was great example of not following that.” Besides, the employee added, “if you’ve been woken up at 3 a.m. for the last five days, and you’re only sleeping three to four hours a day, and you make a mistake, how much at fault are you, really?”"
Posted on 2017-07-18T05:26:16+0000