If too many users are wrong, it's probably your fault
A few recent comments on stories at reddit and Hacker News about user support stories have again shown that some technical types just don't understand other people. There are countless examples and stories of times when someone calls in because they can't get something to work, and the support perso…
Hasnain says:
"If a bunch of people trip over the same thing, maybe it's not them. Maybe it's your product, or maybe it's just you. You can try to take some kind of high and mighty approach to this stuff and claim to be technically correct and yet totally fail in terms of having your users succeed at performing tasks."
Posted on 2016-01-13T05:19:12+0000